Return & Refund Policy – DVJMart

1. Eligibility for Returns

We accept returns only if the product is genuine and defective or if you have received the wrong item. The product must be:

• Unused and in its original packaging with all accessories.
• Returned within 7 days of delivery.
• Accompanied by proof of purchase (invoice or order confirmation).

2. Non-Returnable Items

• Products damaged due to misuse, improper handling, or wear and tear.
• Items without original packaging or missing accessories.
• Customized or special-order products.

3. Refund Process

• After receiving the returned item, our team will inspect it.
• If approved, a refund will be processed within 5-7 business days.
• Refunds will be credited to the original payment method.

4. Exchange Policy

• Exchanges are possible for defective products, subject to availability.

5. How to Initiate a Return?

• Contact our customer support at [customersupport@dvjmart.com] with order details.
• Our team will guide you through the return process.

DVJMart reserves the right to reject returns if the product does not meet the return criteria.